Process definition
Everything that happens within your business is a process or part of a larger process. It may occur within a single unit or across multiple functions of the organisation. Ultimately success depends on how well these processes work. In basic terms, a process consists of multiple elements occurring over a period of time to achieve a specific outcome.
Process mapping
Process mapping creates a visual representation of what needs to occur, which many people find easier to understand. This forms the basis of communicating the process, and in turn contributes further analysis and improvement of the process over time.
The introduction of a new process or review of existing processes can be greatly improved through process mapping. Once clearly defined, processes can be documented for easy reference in a number of formats, including the process map, comprehensive step-by-step instructions and quick reference cards.
Process documentation:
- reduces waste and errors in a process,
- increases compliance,
- contributes to quality assurance.