What sort of writing?
I help all sorts of businesses, organisations and individuals with business writing projects, such as:
- policy and process documentation
- training materials and other employee communications
- guidelines and reference manuals
- capturing user requirements
- online content
- analysing and organising collections of information, and
- submissions for grants and awards.
Why invest in your written documents?
The best written communications can produce significant benefits for your business:
- save frustration and time wasted trying to find and understand important information
- free up your resources to concentrate on their area of expertise rather than writing
- reduce risk and errors occurring because current documentation is ambiguous or hard to understand
- create a professional impression, and
- increase compliance and success.
You can achieve the results you’re after from your business documents, whether they’re online or printed. An objective set of expert eyes outside your business will help distil and focus the words and structure to clearly and succinctly get the message across to your target audience.
Process analysis and mapping
Everything that happens within your business is a process or part of a larger process. Ultimately, success depends on how well these processes work – which relies on the right people knowing what to do, how to do it and when to do it. Many organisations don’t appreciate the value in documenting processes until the in-house expert leaves – and the knowledge leaves with them.
I can help your team define and capture business processes, then document the processes for easy reference in a number of formats as appropriate:
- visual process maps
- comprehensive step by step instructions, and
- quick reference guides.
The benefits of documenting business processes include:
- reducing waste and errors
- increasing compliance, and
- contributing to continuous improvement and quality assurance.